FAQ
1. What are the shipping costs?
Standard shipping is $9.99 for orders under $49.99. Free shipping is available for orders over $49.99.
2. How can I track my order?
We make tracking your order very simple! You can check your order status by clicking here.
3. How do I return an item?
Please refer to our Return Policy. Please note that we do not accept returns for items damaged due to human factors.
4. How do I use a promo code?
Congratulations! To use a promo code, simply add all your desired items to the cart and proceed to checkout. On the checkout page, you will see a field to enter your promo code. After entering the code, click "Apply." Please note that only one promo code can be used per order, and promo codes cannot be applied to already submitted orders.
5. What should I do if the product I received is damaged or missing parts?
Please refer to our Return Policy. Please note that we do not accept returns for items that have been used or damaged due to human factors.
If you receive a damaged product or find parts missing, you must contact us within 3 business days of receiving the product at support@theunboundgoods.com. You must also keep the original box and packaging materials for us to file a claim with the carrier. In some cases, we may require your assistance to determine the cause. We appreciate your cooperation and patience throughout this process.
6. What happens if an item is out of stock?
In rare cases, you may not receive your item even after 10 days. Please contact us at support@theunboundgoods.com, and we will resolve the issue promptly.
7. What payment methods do you accept?
We accept PayPal.
8. Why haven’t I received a tracking number several days after payment?
Generally, we ship orders within two business days, with a delivery time of 14–28 days.
This does not include the time required for your payment to reach our account. Typically, payments are processed within 10 minutes, but in some cases, depending on the payment platform, it may take a few days.
Please check the product page of the items you ordered for stock status. Out-of-stock items will be shipped automatically once we restock.